Orthopedic Associates of Dutchess County

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• Vincent Napoli

  Mar, 06 2018
  ★ ☆ ☆ ☆ ☆
  My NOT pleasant experience at OADC
  
  On January 5, 2018 I experienced trauma to my knee.
  
  I went to Northern Dutchess Hospital ER. I was seen right away, was given an x-ray, immobilization brace, crutches, script for Naproxen and assigned a Dr. at Orthopedic Associates of Dutchess County (OADC) (Andrew Stewart).
  
  Monday, January 8, I went to Orthopedic Associates walk in center in Kingston. I was seen right away, issued a Premier support brace and scheduled for an MRI January 18 pending my insurance approval.
  
  Wednesday, January 10, I followed up with my insurance company to make sure I could schedule the MRI. They had not received the request. I called OADC and had to leave a message. Which was never returned.
  
  Thursday, January 11, I followed up with my insurance company again and they had not yet received the request. I called OADC again and had to leave a message. Which was never returned.
  
  Friday, January 12, I signed a HIPPA release and sent a friend over to the Kingston office. He was there 10 minutes and I was able to schedule the MRI for Monday January 15.
  
  Monday, January 15 I had the MRI at 9 am.
  The MRI was performed and the Tech took the MRI device off my knee and left the MRI room. I assumed I was done so I got dressed and went to the office where the Tech was and asked if I could go. Without looking up I was waved on with a yes you are all done.
  
  Tuesday, January 16, the Rhinebeck office called about an incomplete HIPPA release form. I advised them the form was accepted at the Kingston office on the 12th and my friend was able to discuss my MRI and get the records processed.
  
  Saturday, January 20, I went to the Kingston office to see if my MRI results were in. I was advised I needed to complete a records release form. I was in disbelief. Why wasn't I offered this form when I got the MRI or went to the walk-in at the facility. I completed the form.
  
  Thursday, January 25, I received a call that my MRI results were in. My wife went to the facility in Kingston and retrieved the CD and MRI report. I called the office for an appointment with Dr. Stewart, which was scheduled promptly for Monday, January 29, at 9 am.
  
  Monday, January 29, while waiting, I observed two other people scheduled for a 9:15 am appoint with Dr. Stewart. At 9:25 I was escorted to the patient room. At 9:27 a Tech took my vitals and said the Dr. would be right with me. At 9:59 I went to reception, identified myself, said I was waiting for an hour and asked they advise Dr. Steward that I would be looking for a new Dr.
  Reception looked at me and said, "OK"
  
  I then called and scheduled an appointment with Westchester Medical Center AND the Bone & Joint Center of Albany Medical Center.
  
  I'm waiting to see if anyone calls about me walking out of the appointment, however, I'm guessing NOT

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